Bookings and Deposits:
To secure your appointment at Head South Hair a deposit is required at the time of booking. Pleaasdfsadote:
All deposits are subject to our Cancellation and Re-Scheduling terms and conditions.
By booking an appointment you agree to all our policies, terms and conditions.
Pricing:
Any price communicated via email, text or by phone before your consultation/appointment is merely an estimate. We will provide you with an accurate quote of the service after your in-person consultation.
Additional services, products or treatments that you take during the service will be charged accordingly.
Cancellations:
We understand that sometimes schedules change. However, to ensure fairness to our team to our team and other clients, we have the following cancellation policy in place. It gives us the opportunity to offer the slot to someone in our waiting list and minimises the disruption to our business and overall, our hair artists.
If we are close or don’t pick up the phone during the opening hours, please send us an email to contact@headsouthltd.co.uk whitin the cancellation policy timeframe.
If you choose to rebook after cancelling, please note a new deposit will be required to secure your appointment.
Late Arrivals:
We allow a 15-minute grace period for all appointments. If you arrive more than 15 mins late, we will do our best to accomodate you. However, if your late arrival disrupts significantly our stylits’ schedule your appointment may be cancelled. In this case the deposit will be forfeited and the full cost of the service will be required.
Re-scheduling your appointment:
We understand that plans can change and we do our best to accomodate adjustments. However, to respect the time of our team and other clients the following re-scheduling policy applies:
What is considered a change:
If we are closed or unable to answer the phone during opening hours, please send us an email ar contact@headsouthltd.co.uk within the cancellation timefreame.
Please contact us as early as possible if you need to re-schedule.
Consultations:
It is strictly necessary that if you are a new client to have a consultation before your first visit. This is important because it will enable your expert artist to develop a work plan to achieve the colour you desire.
We offer two types of consultations to help determine the best service for your needs: Face to Face and Online
Face-to-face consultations:
Online Consultation:
Satisfaction and Warranty:
If for any reason you are not satisfied with your hair result, we offer a 7-day guarantee. You must notify us within 7 days via email about the issue.
If you have any concerns:
Please note:
We continually strive to manage expectations of what is achievable. Not all colours are achievable in one session; it can take several sessions to achieve your ultimate hair result. In any case, our artist will always explain the required process that you will follow. We do this with all our clients, and the process/working plan may vary on a case-by-case basis.
Gift Cards: