FAQS
How do I book an appointment?
This can be done by calling us on 02079243118, popping into our salon or emailing us at contact@headsouthltd.co.uk
What is a face to face Consultation?
A consultation is your personal gateway to discovering the perfect style and colour that complements your unique features. It’s a chance to:
- Connect: Meet our passionate stylists and take a guided tour of our welcoming studio.
- Inspire: Receive expert advice from our colour and cut specialists, tailored to enhance your individual look.
- Create: Draw inspiration for your ideal colour or cut and ensure your stylist shares your vision.
- Learn: Gain insights into your hair type and explore innovative styling ideas.
- Relax: Unwind with a complimentary cup of tea or coffee, courtesy of our team.
- Share your home care routine and receive advice from us.
Short on Time? Try Our Online Consultation Form
If you’re unable to visit us in person, you can opt for our online consultation form. You’ll be asked to provide a few key details about your hair, preferences and goals. Our expert team will review your information and recommend the most suitable service based on your needs.
On the day of your appointment, your stylist will conduct a final face-to-face consultation (around 10 minutes) to confirm the plan and ensure everything aligns with your vision.
Do I Need a Patch Test? Why Is It Important, and How Can I Get One?
Yes, a patch test is required if you haven’t had a professional colour done in the last 6 months. This is a safety measure to prevent any allergic reactions to the colour products we use.
The process is simple:
We will apply a small dot of the colour behind your ear- quick, painless and takes just a minute.
This must be done at least 48 hours before your colour appointment. You’re welcome to pop into the salon anytime during opening hours and one of our team members will assist you with the patch test—no need to book in advance.
Why Do We Take a Booking Fee? How Much Is It?
We require a £50 booking fee to secure all appointments. This helps us minimise the impact of last-minute cancellations or rescheduling on both the salon and your hairstylist’s schedule.
The fee is deductible from your final bill on the day of your appointment. It is 100% refundable as long as our cancellation policy is respected.
This policy ensures fairness and allows us to offer appointments efficiently to all clients.
What is the cancellation policy?
A cancellation policy is in place to protect the time of our hairstylists and the business, while also being fair to other clients who may be waiting for an appointment slot.
We require a minimum of 72 hours of notice prior to the time of your appointment for all cancellations or amendments. This allows us the opportunity to fill the space without disrupting our schedule, ensuring fairness for both our team and other clients.
If you cancel, reschedule, or reduce your service within the 72-hour window, your £50 booking fee will be forfeited.
Further charges may apply depending on how close to your appointment the change is made — please refer to our full Cancellation Policy for details.
Rebooking after a cancellation will require a new deposit.
If we are closed or unable to answer the phone during opening hours, please send us an email at contact@headsouthltd.co.uk to ensure your request is logged within the cancellation timeframe.
How much will my service cost? I got a quote over the phone, email or Instagram why is my final price different?
While we’re happy to offer guide estimates via phone, email, or Instagram, please note that those are indicative estimates. An exact or final price can only be confirmed after an in-person assessment by your hair artist is done.
Our reception team is knowledgeable, but they are not hairdressers by profession and will do their best to assist you; however, they are not always able to fully evaluate the condition, length, thickness, or specific needs of your hair without seeing it in person.
Any quotes provided in advance are estimates only.
The final cost of your service may change after your hair artist has completed the in-person assessment. The in-person assessment enables your hair artists to review and evaluate your hair condition, tonality, length, strength, overall health and the different processes needed to achieve your desired look. Damaged hair with breakage or hair with a significant difference in tonality from the expected final result will require further treatments and techniques than those quoted previously.
Our online price list serves as a helpful guideline to give you a general idea of pricing, but it is not definitive.
We always aim to be transparent and ensure you’re fully informed before proceeding with any service.
I’m not happy with the results — what should I do?
If you’re unhappy with your results, you have 7 days from the date of your appointment to let us know.
Please email us at contact@headsouthltd.co.uk, including clear photos of your hair and a description of your concerns. We will aim to respond within 48 hours.
If your concerns are agreed upon and considered appropriate or necessary, we will offer you a follow-up appointment at no extra cost to address the issue.
For full details, please refer to our Satisfaction Warranty.
Do you have Vegan Products?
Yes, we DO! We have partnered with Oway, a 100% organic brand which certifies all formulas as free from animal origin.
Do any of your products contain nuts?
Some do! This is why it is essential for you to have your consultation appointment and patch test. We can discuss all our product lines and find out what works best for you, in any case we will patch test you to double check for any potential allergic reactions.
Can I work from the salon and use your internet?
When you visit our serene and tranquil salon, you can enjoy a calming environment surrounded by plants, modern and comfortable furniture with soft music. And yes, we offer fast internet access and a variety of beverages. Feel free to work or unwind- it’s all about you!
Contact Details
Phone: 02079 243118
Email: contact@headsouthltd.co.uk
Address: 138 Northcote Road, Battersea, London, SW11 6QZ
Contact Details
Phone: 02079 243118
Email: contact@headsouthltd.co.uk
Address: 138 Northcote Road, Battersea, London, SW11 6QZ